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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Abigail Pickard

November 4, 2024

5  out of  5
rating by Abigail Pickard
"Bryan Smith is wonderful to work with! My Husband and I got our first home and we were looking to get Home Insurance immediately especially considering we had a tornado threat coming and Bryan quickly set us up and was so helpful and kind and easy to communicate with!"
We responded:
"Thank you so much for that feedback! It made our day to read it and it’s a pleasure to serve you! "
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Amber Wycoff

October 20, 2024

5  out of  5
rating by Amber Wycoff
"We’ve been with Bryan Smith at State Farm for many years. They have always taken great care of us. They are always available to help us, even on Saturdays! They do whatever they can to help and serve us. Our family truly feels peace of mind knowing that State Farm has our back. We’ve had to file some claims over the years and it has always been an easy and pleasant experience. I’d highly recommend them to anyone and everyone!"
We responded:
"Thank you so much! It’s an honor to work with you! "
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Shana Schroeder

October 8, 2024

5  out of  5
rating by Shana Schroeder
"I have enjoyed the customer service I receive every time I call or email. Shelby always explains everything in detail for me to make an informed decision about my insurance needs. I appreciate him."
We responded:
"Shana, thank you for your wonderful feedback! We’re thrilled to hear that you’ve consistently enjoyed the customer service experience with us. Shelby’s dedication to explaining everything in detail and helping you make informed decisions about your insurance needs is truly commendable. We appreciate your kind words and your trust in our services. If you need any further assistance, please don’t hesitate to reach out. Thank you again for your support!"
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X

September 28, 2024

1  out of  5
rating by X
"The most unhelpful and incompetent agency I have ever been a client. Bryan rarely answers any email or question himself. He relies on his staff and they often give conflicting and mismatching answers. Also constant patronizing from Alex on this team who doesn’t seem to know much about the field at all. I had a problem that drug out for weeks and was unable to get a straight or clear answer on. I switched to a new state farm agent and it was pretty immediately explained and cleared up. This office will only be of assistance if there is some benefit to them. They certainly aren’t concerned with customer service or looking out for policy holders."
We responded:
"X, we cannot find you in our system at all so we will assume this is spam. "
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william smiley

September 17, 2024

5  out of  5
rating by william smiley
"Great service. Fast and reliable. Highly recommend."
We responded:
"William, thank you so much for your positive feedback! We’re delighted to hear that you found our service fast and reliable. Your recommendation means a lot to us. If you need any further assistance, please don’t hesitate to reach out. We appreciate your support!"
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Josh Lamberton

September 13, 2024

5  out of  5
rating by Josh Lamberton
"Can’t say enough good things about this company. Thad Ernst is so helpful I cannot even begin to thank him enough. Any time I call on the Bryan Smith team and Thad specifically they always have my back. As a real estate investor and owner of multiple companies with 20+ policies they are the lock down crew behind my efforts keeping me appropriately insured which offers us so much peace of mind. I like to use sports analogies and they are like a pro bowl left tackle that just does their job at the highest level without much thanks but worthy of all praise. I highly recommend Thad and the Bryan Smith State Farm team."
We responded:
"Thad is one of the Goats! Thank you for your business and for the time you took to write this review "
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Raymond Richmond

September 7, 2024

5  out of  5
rating by Raymond Richmond
"Great customer care from Bryan Smith and his team at State Farm. They are always available to answer questions and provide guidance. I feel secure knowing I’m in good hands!!!"
We responded:
"Raymond, thank you for sharing your positive experience! We're thrilled to hear that switching to Bryan Smith State Farm was a smooth transition for you. Thank you once again for your feedback and for choosing State Farm!"
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Alan Torres

September 7, 2024

5  out of  5
rating by Alan Torres
"Bryan Smith provided peace of mind by ensuring my home, car, and business are fully protected. His attention to detail and willingness to go above and beyond are commendable. Five stars!"
We responded:
"Alan, thank you for taking the time to share your experience with our office and allowing us the opportunity to assist with your home, car and business insurance. Your kind words mean a lot to us, and we truly appreciate your trust in our services. Thank you once again for your feedback and for choosing State Farm!"
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Eric Chapman

September 7, 2024

5  out of  5
rating by Eric Chapman
"I recently switched to State Farm with Bryan Smith as my agent, and the process was seamless. Bryan made everything easy to understand and stress-free. Couldn’t be happier with my decision!"
We responded:
"Eric, thank you for taking the time to share your experience with our office and for making the switch to State Farm Insurance! We truly appreciate your support and look forward to helping with your insurance needs for many years to come. Thank you once again for your feedback and for choosing State Farm!"
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Bradley Smith

September 5, 2024

5  out of  5
rating by Bradley Smith
"I appreciate how Bryan Smith at State Farm handles my insurance needs. He’s always friendly, helpful, and makes sure I’m getting the best coverage at the best price. Excellent service!"
We responded:
"Hi Bradley, thank you for your kind words! We’re thrilled to hear that Bryan Smith consistently provides friendly and helpful service while ensuring you get the best coverage at the best price. Your satisfaction is our top priority, and it’s wonderful to know that Bryan’s excellent service has made a positive impact. Thanks again for sharing your experience and for trusting State Farm with your insurance needs!"
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Christopher Stackhouse

September 5, 2024

5  out of  5
rating by Christopher Stackhouse
"Bryan Smith is a true professional. He took the time to understand my needs and offered comprehensive insurance options. His customer service is unparalleled. State Farm is lucky to have him!"
We responded:
"Thank you for your kind words! We’re delighted to hear that Bryan Smith provided such professional and comprehensive service. It’s wonderful to know he took the time to understand your needs and offered unparalleled customer service. We agree, State Farm is indeed lucky to have him! Thanks again for sharing your experience."
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Amy

September 3, 2024

1  out of  5
rating by Amy
"Not helpful at all. Will increase your rates every renewal. Constantly changing office staff who are very unprofessional. None of which seem to have any decent knowledge in insurance."
We responded:
"Amy sorry for the experience you had. We don’t control the rates or ratings that happen the insurance companies handle that. Unfortunately changes in your profile affect that price too. As to constantly changing staff? I’m not sure as the tenure in our office is pretty long. "
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Brent Ballinger

August 22, 2024

5  out of  5
rating by Brent Ballinger
"Great service provided by Barrett Taylor"
We responded:
"Thank you! Barrett is awesome! "
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The Wizard’s Print Lab

August 2, 2024

5  out of  5
rating by The Wizard’s Print Lab
"Bryan is super knowledgeable and an expert at his craft. They’ve been a pleasure to work with. Great services from great people!"
We responded:
"Thank you so much! "
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Terry Dolan jr

July 29, 2024

5  out of  5
rating by Terry Dolan jr
"Awesome have been using them for years and they are just awesome everyone I have ever checked with is always higher on their price too great people and easy to work with"
We responded:
"Thank you Terry we appreciate you! "
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Laura Rath

June 3, 2024

5  out of  5
rating by Laura Rath
"State Farm with Bryan Smith is the only choice for insurance needs. He's trustworthy, reliable, and always puts his clients first."
We responded:
"Laura, thank you for your glowing review! We’re thrilled to hear that you consider Bryan Smith the only choice for your insurance needs. His trustworthiness, reliability, and dedication to putting clients first are qualities we deeply value. If you need any further assistance, please don’t hesitate to reach out. We appreciate your support and confidence in our services!"
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Caitlyn King

June 2, 2024

5  out of  5
rating by Caitlyn King
"Working with Bryan is great! He makes absolutely sure you know all your options to make the best selection from the many different plans. The level of service also makes it feel as if you’re the only client, easy 5 star rating!!"
We responded:
"Caitlyn, thank you for your fantastic review! We’re delighted to hear that working with Bryan has been such a positive experience for you. His commitment to ensuring you understand all your options and make the best selection is truly commendable. We’re also thrilled that his level of service makes you feel like the only customer. Your 5-star rating means a lot to us. If you need any further assistance, please don’t hesitate to reach out. We appreciate your support!"
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Larry Locke

April 7, 2024

5  out of  5
rating by Larry Locke
"State Farm with Bryan Smith provides top-notch service that's personalized to each client's needs. I couldn't be happier with the level of care I've received. Thank you!"
We responded:
"Thank your for your business "
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Eliot Martin

April 3, 2024

5  out of  5
rating by Eliot Martin
"I highly recommend Bryan Smith at State Farm to anyone in need of insurance. He takes the time to understand your needs and provides personalized solutions. Thank you"
We responded:
"Thank you so much! "
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michael leppert

March 29, 2024

1  out of  5
rating by michael leppert
"Nothing but issues. First they added someone to my insurance, withdrew the premium from my account all with out my permission. It took months to get a partial refund. I had drive safe on two vehicles. I got the odometer readings mixed up. My premium increased 40.00 a month. I brought the increase to their attention and it took three months for them to figure it out. I was overcharged for five months. I submitted proof of the correct mileage and requested a refund because the premium was based on incorrect information. After a month and half I cancelled because I was getting the run around. I informed them I expect a refund and was told it was up to underwriting. Another month wait. Now I'm told because I cancelled the account they may not issue a refund. The friend that recommended them to me is cancelling his account also. What a disappointment to do business with this company. My son was cancelled from my policy did not have my password and despite specific instructions he was added on to my insurance. The "process" when a refund is due seems more like a runaround than a "process"."
We responded:
"Michael sorry this was your experience. In reviewing the notes it seems the person we added without permission used your password. After a little more digging that person with your password was your son. As well when you enter data we can only use what you give us and its a process to fix the mistake, not problem but a process. Have a good day and thank you for your business."
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Georgia Phillip

March 6, 2024

5  out of  5
rating by Georgia Phillip
"He has always been attentive to our insurance needs. Excellent choice."
We responded:
"Georgia! Thank you so much! We appreciate you! "
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Dan Rauscher

January 27, 2024

5  out of  5
rating by Dan Rauscher
"Great Service and help .... not just a customer."
We responded:
"Thank you Dan we appreciate you! "
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Steven Lloyd

January 25, 2024

5  out of  5
rating by Steven Lloyd
"My experience with Barrett was nothing but positive, he quoted me quickly and then got me a discount"
We responded:
"Thank you Steve for years of loyalty! We appreciate your business! "
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Renee cather

January 19, 2024

5  out of  5
rating by Renee cather
"Barrett did a great job getting our account transferred and saved us some money!"
We responded:
"Thank you for your business it’s an honor to serve you! "
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Tim Harris

December 18, 2023

5  out of  5
rating by Tim Harris
"Added a new car and took a car off our auto policy. I had Temporary Ins verification form within minutes in my email. Thanks Alex."
We responded:
"Thank you Mr Tim we appreciate your business! "